Returns & Exchanges

Zivio.co is not associated with any brands and should not be mistaken as a imitation product. Resemblance are purely coincidental. 

RETURNS & EXCHANGES

We accept Returns and Exchanges.

Returns initiated because the option "I don't like it anymore", please send your order back to us and we'll issue you corresponding store credit.

As much as we try to minimize damages, some products might slip through Quality Control. We will offer a re-delivery of the purchased damaged products.

(Damaged Goods refers to product received with manufacturing defect/flaws.)

In the event your goods are damaged, please contact us within 3 business days of receiving the product. Merchandise must be unworn with the original tags attached and in original packaging (where applicable). 

For exchange due to sizing issues, we are more than happy to assist you with getting the right size. Contact our staff and we'll assist you with the exchange procedure.

Cancellation of order MUST be done within 3 hours after placing order. All cancelled orders will be refunded in terms of store credit.

We regret to inform that once your order has been shipped out, there will be no cancellation.

ALL RETURN PARCEL SHIPPING COST WILL NOT BE BORNE BY ZIVIO.CO.

USER INFORMATION

You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website.

TERMS OF USE

By using Zivio.co, you are accepting all terms and agreements set forth on this website. We may, at any time without prior notification, change or update our terms of use. We do not guarantee that all information on our website is current, accurate, or complete; this includes but is not limited to pricing or availability of product. We reserve the right to correct, update or change information at any time without notification. We are not obligated to honor any misinformation regarding pricing or availability of product.

COPYRIGHT & TRADEMARK

All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of Zivio.co and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.

PRIVACY POLICY

This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using Zivio.co, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Use.

THE TYPE OF INFORMATION COLLECTED

There are cases where Zivio.co may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and Zivio.co will not further contact the third party unless the third party contacts us.

We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by Zivio.co to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using Zivio.co and remembering your information when you return to Zivio.co. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.

USE OF INFORMATION

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this Privacy Policy. We primarily will use your personal information to provide products and services to you (e.g. to process and ship your online order). Zivio.co periodically will update customers via email about new product updates and promotions. If you wish to be removed from this email list, then please visit Zivio.co and remove your email address by updating your personal information, or click the “unsubscribe” link at the bottom of an email you have received from us. (To update your personal information via the website, log onto Zivio.co and click “My Account.” )

Except as described in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services, or analyzing collected data. These parties only will use your data for the purpose of carrying out the word as indicated and will be required to keep the information confidential. We also will release personal data without consent if such is required by law or for security purposes.

SECURITY OF INFORMATION

The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding Zivio.co efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

SECURITY

Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.