Zivio.co is not associated with any brands and should not be mistaken as a imitation product. Resemblance are purely coincidental.
RETURNS & EXCHANGES
We accept Returns and Exchanges.
Returns initiated because the option "I don't like it anymore", please send your order back to us and we'll issue you corresponding store credit.
As much as we try to minimize damages, some products might slip through Quality Control. We will offer a re-delivery of the purchased damaged products.
(Damaged Goods refers to product received with manufacturing defect/flaws.)
In the event your goods are damaged, please contact us within 3 business days of receiving the product. Merchandise must be unworn with the original tags attached and in original packaging (where applicable).
For exchange due to sizing issues, we are more than happy to assist you with getting the right size. Contact our staff and we'll assist you with the exchange procedure.
Cancellation of order MUST be done within 3 hours after placing order. All cancelled orders will be refunded in terms of store credit.
We regret to inform that once your order has been shipped out, there will be no cancellation.
ALL RETURN PARCEL SHIPPING COST WILL NOT BE BORNE BY ZIVIO.CO.
You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website.
COPYRIGHT & TRADEMARK
All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of Zivio.co and is protected by U.S. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.
THE TYPE OF INFORMATION COLLECTED
There are cases where Zivio.co may ask you for personal information, such as your name, address, telephone number, date of birth, email address, payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and Zivio.co will not further contact the third party unless the third party contacts us.
We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by Zivio.co to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using Zivio.co and remembering your information when you return to Zivio.co. You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings. Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.
USE OF INFORMATION
SECURITY OF INFORMATION
The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Notwithstanding Zivio.co efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.
Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection.